Customer Support and Relationship Manager @ Zecruiters Jobconnect

Job Description

Designation : Customer Support and Relationship Manager

Qualification: BBA, MBA,

Experience : 0 - 2yrs

CTC : 2 - 2.4 LPA

Location: Sector 90 Noida 

1. Lead Generation:

• Proactively identify and qualify potential leads for our premium customer segment.
• Conduct market research to stay informed about industry trends and competitor activities.
• Utilize various channels, including targeted outreach, networking events, and strategic partnerships, to generate high-quality leads.

2. Customer Relationship Management:

• Build and maintain strong relationships with premium customers.
• Understand the unique needs and requirements of premium customers and tailor solutions accordingly.
• Act as the key point of contact for premium customers, ensuring a seamless and personalized experience.

3. Customer Satisfaction:

• Ensure the satisfaction of premium customers through proactive communication and personalized support.
• Work closely with premium customers to anticipate their needs and provide solutions that exceed expectations.
• Seek feedback from premium customers and use it to continuously improve our services.

4. Cross-functional Collaboration:

• Collaborate with the sales, marketing, and product teams to align strategies for premium customer acquisition and retention.
• Provide insights and feedback from premium customer interactions to contribute to product/service enhancements.

Employement Category:

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Keyskills:   inside sales customer relationship lead generation customer service customer support