Process Excellence - Aviation or Travel @ GD Consultants

Job Description

About Concentrix: Concentrix, is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance for some of the worlds best brands. Every day, from more than 40 countries and across six continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design. Visit www.concentrix.com to learn more. Role :: Process Excellence - Aviation or Travel Location: Mumbai (Malad) Relevant experience: Looking for Lean Six Sigma expertise on. identifying Process improvement opportunities in Business processes with RPA or Tactical solution design and having in depth knowledge around Aviation or Travel / Tourism in reservation or Ticketing domain. The Role: One Innovation team is responsible for driving sustainable continuous improvement & drive transformation efforts. Primary focus is on ensuring high customer, investor & employee satisfaction. One Innovation team uses a LEAN based methodology along with transformative solutions / tools that works to eliminate everything that does not add value to CONCENTRIX & its clients. You will lead the Six Sigma improvement process; will train, coach Lean Six Sigma Green Belts & Yellow Belts across the various programs and sites; Initiate and lead value Black Belt [BB] projects that improve end-to-end processes and driving significant business impact; You will be required to work closely with Operation and Functional Teams to identify process bottlenecks, conduct root cause analysis and implement process improvements & digital solutions across the business or organization; Provide Team Leadership in the application of Lean, Six Sigma tools, Digital and Process Excellence methodology; Conduct Quality Awareness, Lean and Green/Yellow Belt Training within the organization; Coach & Mentor Green/Yellow Belts and project teams to drive value for customers based on the roadmap cooperated with them; Promote Grass Root ideation across various programs in NA. Key Responsibilities & Essential Duties: Lead / support improvement initiatives that positively impact Client satisfaction & business profitability Be a visionary to identify high impact strategic projects which yield in substantial CNX / Client Gains Identifying areas of improvement and facilitating improvement projects which can result in significant improvement in profitability Solving business problems through innovative & sustainable solutions Identifying process gaps & automation opportunities Project managing improvement efforts across multiple locations and maintain consistence in effort & implementation Interfacing with CONCENTRIX leadership/clients and identifying opportunities for value Driving effective Change Management for a stable & consistent delivery Zero surprise operations On-time and accurate reporting of updates to leadership team. Imparting LSS trainings, preparing and conducting knowledge sharing sessions. Identifying client value add opportunities and working together with the business for presenting the same to the clients. Profile & Experience: Preferred Industry Vertical "Aviation/ Airlines, Travel & Tourism" 10+ years of experience & Lean Six Sigma Green or Black Belt Certified Comprehensive understanding of Business Process Outsourcing services & associated channels Exposure to drive complex improvement / transformation projects across multiple accounts/domains Experience in assessing clients strategy, processes and maturity level from a business, operations and technology perspective and make appropriate and compelling recommendations for change Demonstrated ability to translate lean six sigma and process improvement tools and methodologies into simple, practical action steps Proficiency in project management and statistical analysis systems like MS Project, Minitab etc. Self-motivated and ability to work both independently and as part of the team Organized person with attention to details, able to work simultaneously on different tasks Good interpersonal, facilitation and presentation skills Data-centric quantitative, analytical skills and PC proficiency (Excel) Problem Solving Approach including logical, systems oriented mindset Change Orientation Ability to embrace to changes quickly Expertise in conducting automation process discoveries will be an added advantage

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Pre-Sales
Functional Area: Not Applicable
Role/Responsibilies: Process Excellence - Aviation or Travel

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Keyskills:   Lean Six Sigma Aviation Travel Tourism Process improvement Reservation Ticketing Lean Six Sigma Green Belt Yellow Belt Process Excellence Change Management Project management Statistical analysis MS Project Minitab Problem Solving RPA Tactical solution design Digital solutions Quality Awareness LSS trainings Automation process discoveries