Assistant Branch Manager @ Wehyre Business

Job Description

The Assistant Branch Manager plays a crucial role in supporting the overall operations and success of the branch. This position requires a combination of leadership, customer service, and financial management skills. The Assistant Branch Manager will work closely with the Branch Manager to ensure the efficient and effective functioning of the branch.

Responsibilities:

1. Leadership and Team Management:

   • Assist in the recruitment, training, and supervision of branch staff.
   • Foster a positive and collaborative work environment.
   • Provide guidance and support to team members, promoting a high level of motivation and productivity.

2. Customer Service:

   • Ensure exceptional customer service is provided by all branch staff.
   • Resolve customer complaints and issues in a timely and satisfactory manner.
   • Promote a customer-centric culture within the branch.

3. Operations:

   • Oversee daily branch operations to ensure efficiency and compliance with policies and procedures.
   • Monitor and manage cash levels, transactions, and security procedures.
   • Collaborate with other departments to address operational challenges.

4. Sales and Business Development:

   • Support the development and implementation of sales strategies to achieve branch targets.
   • Identify opportunities for business growth and customer acquisition.
   • Assist in promoting and cross-selling the bank's products and services.

5. Financial Management:

   • Assist in the preparation and monitoring of the branch budget.
   • Analyze financial reports and make recommendations for improvement.
   • Ensure compliance with regulatory requirements related to financial transactions.

6. Risk Management:

   • Monitor and assess risks associated with branch operations.
   • Implement risk mitigation strategies and ensure compliance with risk management policies.

7. Reporting:

   • Prepare regular reports on branch performance for management.
   • Provide insights and recommendations based on key performance indicators.

8. Training and Development:

   • Identify training needs and coordinate staff development programs.
   • Keep abreast of industry trends and changes in banking regulations.

9. Community Engagement:

   • Represent the branch in the local community and build relationships with local businesses and organizations.
   • Participate in community events and initiatives to enhance the bank's presence.

Requirements:

• Bachelor's degree in business, finance, or a related field.
• Previous experience in a banking or financial services role.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service skills.
• Sound knowledge of banking products, services, and regulations.
• Ability to analyze financial data and make informed decisions.
• Proficient in using banking software and Microsoft Office applications.

This job description is a general overview and may be subject to change based on the specific needs of the organization.

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Keyskills:   insurance sales insurance branch management