1. Drive-home connectivity and care operations in the assigned territory
2. Source and train technicians by tying up with target colleges
3. Conduct classroom and on-the-job trainings for technicians
4. Mentor and guide technicians to enhance productivity
5. Ensure zero defect execution of home connectivity activity
6. Drive-home connect installation and fault repair-related SLA
7. Ensure customer satisfaction
8. Ensure adherence to processes as per company-defined SLAs
Key skills are required.
1. Product service knowledge,
2. Knowledge of its tool usage,
3. Speak local language,
4. Planning and organizing skills,
5. Team Management Skills,
6. Execution excellence,
7. Communication skills,
8. Coaching skills,
9. Customer focus
Work Experience (specify range): 5-8 Years
CTC (specify range): 4–5 LPA
Job Location(s): Ludhiana
Qualification(s): Diploma, B.E., or B.Tech. (ECE, Telecommunications, IT, or CS)
Keyskills: escalation management team management team handling installation sla fault rectification product service
\\r\\nAmal Infosystems Private Limited is a PAN INDIA leading HR Services firm providing End to End HR Services covering Staffing, Payroll and Recruitment in existence for over 8 years servicing all levels, verticals and domains