Call Center Representative @ Shivani Singh Hiring

Job Description

1. Minimum qualification is Graduation in any discipline. 2. Should have good communication skills, and should be able to speak, read, and write in English / Hindi. 3. Should be able to communicate confidently and politely with users 4. Experience of at least one year in a call center. 5. Answer incoming calls and respond to customers emails 6. Management and resolve customer complaints 7. Identify and escalate issues to supervisors 8. Provide product and service information to customers 9. Research required information using available resources 10. Research, identify, and resolve customer complaints using applicable software 11. Process orders, forms, and application 12. Route calls to appropriate resources 13. Document all call information according to standard operating procedures 14. Recognize, document, and alert the management team of trends in customer calls 15. Follow up customer calls where necessary Job Types: Full-time, Permanent Salary: 11,212.93 - 27,999.02 per. month Schedule: Day shift Morning shift Rotational shift Weekend availability Education: Bachelor's (Preferred) Experience: Technical support: 1 year (Preferred) tele sales: 2 years (Preferred) total work: 1 year (Preferred) Language: Hindi (Preferred) Ability to Commute: Greater Noida, Uttar Pradesh (Required) Ability to Relocate: Greater Noida, Uttar Pradesh: Relocate before starting work (Required) Work Location: In person

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Call Center Representative

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Keyskills:   good communication skills speak in English read in English write in English speak in Hindi read in Hindi write in Hindi communicate confidently communicate politely call center experience answering calls responding to customer emails managing customer complaints escalating issues providing product information providing service information research skills resolving customer complaints processing orders processing forms processing applications routing calls documenting call information recognizing trends in customer calls following up customer calls