Openings For Services Operations Analyst
- Cognizant Technology
- 5 - 10 years
- Hyderabad
- 2 months ago
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Job Description
Role & responsibilities: :
About this role:
The Operations Analyst is a critical part of the LiveRamp Customer Solutions Group organization. Reporting directly to the Head of Services Operations, they are responsible for supporting our sales and delivery stakeholders with back-end operational needs, and providing services metrics, actionable insights, recommendations, and trusted partnership to the business leadership team.
You will:
- Create and/or maintain Customer Solutions Group metrics, dashboards, and reporting such as bookings, revenue, delivery status and churn reporting
- Provide back-end administrative support for projects in Workday PSA through entire lifecycle from project set up, ongoing maintenance, and project close out
- Act as the first point of contact and primary owner to resolve common support needs of our field stakeholders within defined SLAs
- Escalate and facilitate resolution of non-standard / complex support issues with other members of Services Operations and Systems teams
- Ensure accuracy and ongoing optimization of support ticket case categorization
- Create and maintain up to date operational process documentation
- Partner with stakeholders to identify Shared Service opportunities
- Evaluate business problems, design and implement actionable solutions and track success metrics
- Facilitate case coordination between Sales/Legal/LGS for all statements of work
- Collaborate with sales and delivery teams to proactively plan and address issues / bottlenecks
- Identify operational improvement opportunities as a way of delivering best practices
- Produce, maintain and enforce SLAs between various teams
- Work cross functionally to drive improvements in the end to end processes of both upstream and downstream systems.
About you:
- 3-5 years working in a services Operations role within a SAAS or Enterprise Software company.
- Experience with Professional Services Automation (PSA) tools
- Thorough understanding of services revenue and accounting principles (Contracts knowledge)
- Experience with enterprise level CRM solutions (preferably SFDC) especially sales cloud in salesforce
PSA Applications in the industry:
- Microsoft Dynamics 365: A suite of cloud-based business applications that includes Project Service Automation, which provides project management, resource scheduling, and project financials capabilities.
- Salesforce Professional Services Cloud: A cloud-based platform that offers project management, resource allocation, and project financials capabilities, as well as integration with Salesforce CRM.
- Workday Professional Services Automation: A cloud-based application that provides project management, time tracking, expense reporting, and invoicing capabilities, as well as integration with Workday HCM and Financial Management.
- Oracle NetSuite OpenAir: A cloud-based professional services automation solution that offers project management, resource scheduling, time and expense tracking, and invoicing capabilities.
Interested candidates can share their resumes to:
En*************a@co******t.com
Job Classification
Industry: IT Services & ConsultingFunctional Area: IT Services & Consulting
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time
Contact Details:
Company: CognizantLocation(s): Hyderabad
Keyskills: SAAS Professional Services Automation
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Cognizant Technology
Cognizant Technology Solutions India Ltd Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combi...
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