Keyskills: Project management Client relationship management Analytical skills MS Office Suite iOS Excellent communication skills Problemsolving skills IT service management processes International business practices Knowledge of One Drive Intune Teams O365 applications Experience in MAC OS X Mojave High Sierra Catalina Remote installation software deployment Basic knowledge of SCCM Knowledge of VPN Network devices Telephonic support for PCrelated issues Ticket logging application Service Desk procedures Service Desk knowledge base Mobile OS such as Android Windows Operational frameworks like ITIL Ownership mentality Selfstarter