Customer Support Representative
- Nlb Services
- 1 - 4 years
- Delhi, NCR
- 1 month ago
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Job Description
ob description:
International Chat Process
- Manage large amounts of incoming chats.
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team targets and chat handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
Responsibilities:
- In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
- Candidate expected interactions are within Candidate team and direct supervisor
- Candidate will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact Candidate work
- Candidate will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
- Candidate will be required to help in the overall team's workload by managing Candidate deliverables and help the team when required
- Candidate will be an individual contributor as a part of a team, with a predetermined focused scope of work
Note : CTC is calculated based on Last drawn cost.
- Contract Duration 6 months
- Location : Gurugram
- Interview rounds Screening(Excellent communication & Stability, candidate should ha ve relevant customer service experience) >> Versant (58 & above) >> CD >> Ops
- Location - Return to office (work from office mandatory) NCR based candidates ONLY within cab boundary
- Level 12
- Shift time - Mandatory working in Night Shift
- Working days - Rotational work week (Should be flexible to work for 6 day a week as per business requirement)
Job Classification
Industry: BPO / Call CentreFunctional Area: BPO / Call Centre
Role Category: Non Voice
Role: Non Voice - Other
Employement Type: Full time
Contact Details:
Company: NLB ServicesLocation(s): Delhi, NCR
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₹ .5-4.5 Lacs P.A
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Nlb Services
NLB SERVICES PRIVATE LIMITED Our definition of success is the tangible, measurable difference we make to our clients' processes and bottom lines.- Sachin Alug, CEO
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