Training Manager (Product) @ Mount Zion Education

Job Description

General Job Responsibility 1. Training Program Development: Design and implement comprehensive training programs for Sales, Credit, Collections, Recovery, Litigation, Technical and Legal within the designated zone. Develop training materials, presentations, and resources focused on product & process across all functions. Conduct TTT (Train the trainer program) as and when required Effective training needs assessment (TNA) to identify areas for learning and growth for employees in consultation with respective functional managers TNA to be done for Functional / process in training in consultation with Functional Managers periodically. Assessments - Understand key business metrics and measure impact of training and also assess for learning gaps periodically 2. Product Knowledge Enhancement: Stay abreast of product updates, enhancements, and industry trends. Conduct ongoing research to ensure a deep understanding of the company's products and their competitive. positioning. 3. Collaboration with Product Teams Work closely with Functional stakeholders and subject matter experts to gather information on new products, features, and updates. Provide input on training needs based on product development and market demands. 4. Delivery of Training Programs: Conduct in-person training sessions for all new joiners and existing teams, ensuring a consistent and high-quality learning experience. Utilize various training methods, such as workshops, role-playing, and e-learning, to accommodate different learning styles. 5. Assessment and Feedback Implement assessments to evaluate the effectiveness of training programs. Gather feedback from participants to continuously improve and tailor training content. 6. Zonal Training Coordination: Coordinate training schedules and logistics for different locations within the assigned zone. Monitor the progress of training initiatives and adjust strategies as needed. 7. Performance Monitoring: Track the performance post-training to measure the impact of the training programs. Collaborate with reporting managers to address performance gaps and provide additional support if necessary. 8. Reporting: Generate reports on training effectiveness, attendance, and performance metrics. Communicate findings to management and make recommendations for improvements. Principal accountability To increase the productivity of FOS employees / New Joinees by providing effective Trainings on Products and Processes. Ensures that training milestones and goals are met while adhering to approved training budget. Ensuring strategic alignment of the training department with business goals Reviews existing training programs; suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of the organization. Ensures that training materials and programs are current, accurate, and effective. Optimizing training processes for efficiency Managing the technologies and technical personnel required to develop, manage and deliver training. Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization. Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance Identifying training needs by consulting with internal stakeholders and using needs assessments Developing and delivering training solutions that meet business needs Educational Qualification Bachelor's degree in business, marketing, or a related field. Advanced degree or relevant certifications in training and development is a plus. Experience 5-8 years Specific Skills Proven experience in product training or a related role, preferably in Housing Finance industry. Strong understanding of product marketing and sales processes. Excellent communication, presentation, and facilitation skills

Employement Category:

Employement Type: Full time
Industry: NBFC ( Non Banking Financial Services )
Role Category: Teacher / TutorPre-School / Day Care
Functional Area: Not Applicable
Role/Responsibilies: Training Manager (Product)

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Keyskills:   Sales Credit Collections Recovery Litigation Technical Legal Product Knowledge Training Delivery Assessment Performance Monitoring Reporting Product Marketing Training Development Feedback Gathering Zonal Training Coordination Sales Processes