Inside Sales Sr. Manager / Business Manager
- India
- 3 - 8 years
- Noida, Gurugram
- 2 months ago
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Job Description
This role involves servicing of existing key customers by offering them a world-class service experience. The focus is on up-selling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives.
Role & responsibilities
- The position holder will be managing a team of 3-4 TL's including 20-30 individuals
- Accurately plan, forecast and achieve fortnightly, monthly client retention targets in the assigned set of clients
- Build and manage productive, professional relationships with clients
- Hire, Train and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs
- Ensure prompt resolution of client complaints
- Assist the field sales team in achieving revenue and client retention
- Targets by systematic follow up & time bound closures
- Daily 08-10 meaningful telephone/video calls with clients
Preferred candidate profile
- MBA with 3-8 yr of experience in Inside-Sales / Servicing / Retention.
- Preference for candidates with Team handling experience of 10+ individuals (at-least 1yr+ experience)
Job Classification
Industry: Internet (E-Commerce)Functional Area: Internet (E-Commerce)
Role Category: Enterprise & B2B Sales
Role: Branch Sales Manager (B2B)
Employement Type: Full time
Contact Details:
Company: IndiaLocation(s): Noida, Gurugram
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