Customer Service Technician ( Service Desk)
- Orange Business
- 0 - 3 years
- Noida, Gurugram
- 2 months ago
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Job Description
The technician is in charge of analyzing, controlling and restoring the voice, mobile , Optical transmission or IP incidents that will be assigned to him.
The technician is the link between the customer, the Orange technical teams and the suppliers.
PRINCIPLE MISSIONS
- Receive, qualify and analyze customer complaints then activate the teams concerned and follow up / pilot until the service is restored with the help of trouble tickets
- Diagnostic level1 and Level 2 on tickets as required.
- Inform the customer as soon as relevant information is available, during the incident until the confirmation of the resolution of the incident by the customer.
- Guarantee that the after-sales service is carried out in compliance with the IC contracts
KEY SKILLS REQUIREMENT TO WORK WITH CSC
- Good network support knowledge and experience .
- Service oriented, customer focused with good customer service skills .
- Good networking/communications background .
- Good interpersonal skills .
- Good time management, organizational and communication skills .
- Ability to work under pressure .
- Ability to deal with multiple tasks .
- Proactive, self motivated and determined attitude .
- Problem solving skills .
- Able to cover Flexible working hours/shift patterns as and when required (24*7).
- Strong proven knowledge of the Network Operations environment, systems, protocols and services.
- Excellent diagnostic and network troubleshooting skills.
- Ability to understand, analyze and resolve problems quickly.
- Good interpersonal skills and the ability to communicate effectively at all levels and with all nationalities and cultures.
- Proactive attitude to use his/her initiative to react quickly, to work effectively in emergency situations under minimum supervision.
- Self-motivated and capable to work within a strong team environment is essential. Must be fluent in English language. Possession of French language is an asset but not a key requirement.
Job Classification
Industry: IT Services & ConsultingFunctional Area: IT Services & Consulting
Role Category: Voice / Blended
Role: Technical Support - Voice / Blended
Employement Type: Full time
Contact Details:
Company: Orange BusinessLocation(s): Noida, Gurugram
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Keyskills: Interpersonal skills French After sales service Networking Diagnostics Network operations Network troubleshooting Customer support Customer service Wholesale
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