Subject Matter Expert (SME) - Hyderabad
- Orange Business
- 10 - 12 years
- Hyderabad
- 2 months ago
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Job Description
Troubleshoot and resolve any hardware, software or configuration related incidents
Responsible for preparing Method of Procedure for any configuration changes, and executing any configuration changes as approved by customer
Perform client consultation: plan, design, implement and BAU.
Responsible for leading any planned scheduled maintenance activities.
HLD and LLD preparation for the project
Able to lead any incident calls with OEM technical support and provide any inputs required for restoration with timely updates and documentation.
Act as a Key SPOC for any Critical and Major Incident ,Change and Problem Management
Effective Ticket handling to adhere Agreed SLA.
Effective coordination and communication with end customer to have high CSAT.
Provide RCA and prepare KEDB for know issue and solutions.
Prepare MOP/SOP on security product for change and issue for L2 engineers.
Should mentor L2 Engineer during troubleshooting of issue and change management.
Validating the plan of action (POA) for change with proper CAB approval.
about you 10 years of related experience in Customer facing Organization from the SI domain.
Expert Level Implementation and Troubleshooting experience on Next generation firewalls Cisco , Pala Alto ,Cisco ISE and DNAC
Implementation & Troubleshooting experience on industry standard protocols/Technology including IPSEC Vpn (B2B) , SSL, Clientlesss VPN , Clustring, URL Filtering.
Implementation and Troubleshooting experience on Cisco ISE (Physical appliance /Virtual ) for AAA & Device administration.
Implementation of and BAU for Cisco DNAC . DNAC Transition , Discussion Discovery, SWIM, PnP and Assurance .
Implementation and Troubleshooting experience on Next generation firewalls secficlically Palo alto-PA(Prisma,Cortex), Fortigate (SD-WAN,NGFW)
Migration and implementation of SDA through DNAC center
Troubleshooting experience on industry standard protocols/Technology including
IP Nat, ACL,AAA
Network setting :- Zone,Security policy,NAT polices, tunnel interface, virtual Routers
IPSEC VPN :Clientless VPN , Site to Site, client based, etc.
High Availability : Clustering, Active /Active, Active/Standby.
ITIL process and project management frame work
Ability to work 24x7
Job Classification
Industry: IT Services & ConsultingFunctional Area: IT Services & Consulting
Role Category: IT Network
Role: Network Service Technician
Employement Type: Full time
Contact Details:
Company: Orange BusinessLocation(s): Hyderabad
Keyskills: NAT Change management Assurance WAN Project management Problem management ITIL process cisco SSL Technical support
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