Customer Service Representative @ WSNE Consulting

Job Description

Company Description Etech Global Services is a next-generation BPO solutions provider that delivers strategic insights by turning data into actionable intelligence. As a global minority-owned business, Etech focuses on enhancing customer experiences and creating shareholder value through a combination of artificial and human intelligence. With over 20 years of experience, Etech has grown to include more than 50 global partnerships, 3,600 employees, and state-of-the-art contact centers in multiple locations. Role Description This is a full-time on-site role as a Customer Service Representative at Etech Global Services" Vadodara location. The Customer Service Representative will be responsible for providing customer support, ensuring customer satisfaction, and delivering exceptional customer experiences. The role involves handling customer inquiries, resolving issues, and maintaining accurate records of customer interactions. Qualifications Excellent customer service and. communication skills Strong problem-solving and conflict resolution abilities Ability to empathize with customers and provide effective solutions Attention to detail and ability to multitask Experience in a customer service role Proficiency in using customer service software and systems Ability to work well in a team environment High school diploma or equivalent

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: BPO / Call Center
Functional Area: Not Applicable
Role/Responsibilies: Customer Service Representative

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Keyskills:   customer service communication skills conflict resolution teamwork problemsolving empathy attention to detail multitasking customer service software