Online Reputation Specialist-Agra @ Bajaj Finserv

Job Description

We are seeking a dynamic and experienced Reputation Manager to join our team. As a Reputation Manager, you will play a crucial role in enhancing and safeguarding our brand's image and reputation. This role requires a strategic thinker with a deep understanding of online reputation management practices and a proven track record of success. Roles And Responsibilities Online Monitoring: Monitor online platforms, social media, review sites, and other digital channels to track mentions of the brand. Respond promptly to both positive and negative comments, reviews, and discussions. Crisis Management: Develop and implement crisis management strategies to address and mitigate potential reputation risks. Act decisively during reputation crises to minimize damage and protect the brand's image. Brand Advocacy: Identify and engage brand. advocates to promote positive sentiments and amplify positive messaging. Cultivate relationships with influencers and key stakeholders to strengthen brand support. Content Strategy: Collaborate with the content team to create and distribute positive and engaging content that reinforces the brand's values and strengths. Ensure consistency in brand messaging across various platforms. Review Management: Implement strategies to encourage positive reviews and manage negative reviews effectively. Work closely with customer support teams to address customer concerns and enhance satisfaction. Competitor Analysis: Conduct regular analysis of competitor reputation strategies and make recommendations for improvement. Stay informed about industry trends and customer sentiment. Reporting: Provide regular reports on key performance indicators related to online reputation. Utilize analytics tools to measure the impact of reputation management efforts. Competitor Benchmarking: Stay ahead by benchmarking against industry competitors. Qualifications And Skills Educational Background: Bachelor's degree in Marketing, Communications, Public Relations, or a related field. Experience: Minimum of 2-4 years of experience in online reputation management or a related field. Strategic Thinking: Ability to think strategically and proactively identify potential reputation issues. Strong problem-solving skills in managing reputation crises. Communication Skills: Excellent written and verbal communication skills. Ability to communicate effectively with both internal teams and external stakeholders. Adaptability: Ability to adapt to changing circumstances and navigate evolving online environments. Comfortable working in a fast-paced and dynamic setting. Relationship Building: Proven experience in building and maintaining positive relationships with customers, influencers, and the media. Analytical Skills: Strong analytical skills to interpret data and derive actionable insights. Familiarity with reputation management tools and analytics platforms. Interested candidates can share their resume at hidden_email / hidden_email

Employement Category:

Employement Type: Full time
Industry: Printing / Packaging
Role Category: Printing / Packaging
Functional Area: Not Applicable
Role/Responsibilies: Online Reputation Specialist-Agra

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Keyskills:   Crisis Management Content Strategy Competitor Analysis Reporting Strategic Thinking Communication Skills Adaptability Relationship Building Analytical Skills Online Monitoring Brand Advocacy Review Management Competitor Benchmarking