bpo call center @ MRT Infotech

Job Description

Female Candidates only - RESPONSIBILITIES: Stay Informed: Stay updated on product knowledge, industry trends, and company policies. Product/Service Knowledge: Effectively communicate the features and benefits of products or services offered by the company. Lead Generation: Identify potential sales opportunities and generate leads for the sales team. Follow Scripts: Adhere to scripts or guidelines provided by the company to ensure consistency in communication. Outbound Calls: Initiate outbound calls to customers or leads from provided lists or databases. Customer Engagement: Build rapport with customers, understand their needs, and offer tailored solutions. Answer Inquiries: Respond to customer queries, provide accurate information, and resolve concerns or issues Maintain Records: Keep detailed records of customer interactions, including call notes, feedback, and sales progress. Record and maintain call logs and customer information in the CRM System. Customer. Feedback: Gather feedback from customers and convey it to the relevant departments for improvement. Performance Review: Collaborate with team members and share insights, best practices for improving sales performance. Qualifications we seek in you! Minimum Qualification : Graduate, Undergraduate from any basic degree. Minimum 2 year of experience. Basic knowledge of computer applications. Strong interpersonal and communication skills. Self motivated, organized and able to work independently. Verbal communication skills with a confident and engaging phone presence. Persuasive and convincing communication abilities. Goal-oriented mindset and a strong work ethic. Job Types: Full-time, Permanent, Fresher Salary: 10,000.00 - 15,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Internet reimbursement Leave encashment Paid sick time Provident Fund Schedule: Day shift Monday to Friday Weekend availability Performance bonus Quarterly bonus Shift allowance Yearly bonus Education: Higher Secondary(12th Pass) (Preferred) Language: English (Preferred) Work Location: In person

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: BPO / Call Center
Functional Area: Not Applicable
Role/Responsibilies: bpo call center

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Keyskills:   Lead Generation Customer Engagement Performance Review ProductService Knowledge Follow Scripts Outbound Calls Answer Inquiries Maintain Records Customer Feedback Basic knowledge of computer applications Strong interpersonal communication skills Self motivated Verbal communication skills Persuasive convincing communication abilities Goaloriented mindset Work ethic