Hiring For international voice process
- Intouch
- 0 - 3 years
- Hyderabad
- 9 days ago
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Job Description
Dear Aspirants
Greetings from IntouchCX Family!
Hiring for International Voice process - Walkin drive (6th April)
About the Company:
IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the worlds most innovative brands.
IntouchCX has been recently recognized as one of the Best Employers for Diversity in 2022 by Forbes and Statista Inc. This recognition comes after IntouchCX was named by Forbes as one of Americas Best Large Employers for 2022, and a Top Employer for New Grads.
About the Job:
We are looking for self-motivated individuals with excellent customer service skills to join our team. Our Customer Support Associates will provide Multi-level assistance by diagnosing and solving the issues with the goal of providing the best solution and customer satisfaction.
Roles and Responsibilities:
- Interaction with the customers and handle all the issues from end to end via Chats, Emails and Voice communication
- Go to the extra mile to engage customers in solving the issues and ensure customer satisfaction
- Quick and effectively build the rapport with the customers, diagnose and resolve issues
- Managing customer expectations regarding estimated response times
Key Skills:
- Candidates with a good understanding of Ecommerce websites.
- Possessing good verbal, written communication and comprehension skills
- Good Team player and exceptional Typing speed
- Excellent Interpersonal and Intrapersonal skills
Eligibility Criteria:
- Undergraduates ( No Backlogs ) and above ( Not pursuing any regular studies )
- Minimum 6 Months work experience into customer support and also fresher with A1 communication skills are also welcomed
- Immediate Joiners preferred
- Willing to work in rotational shifts ( Mostly Night and Late Night shifts )
Perks and Benefits:
- An attractive compensation package and performance based incentives
- PF and ESI/Health Insurance
- Outstanding rewards and recognition program and employee engagements activities
- Two way transport facility both pickup and drop
If Interested, kindly revert back with your CV's on the below mentioned number/ Email for quick response and direct walk-in candidates mention the HR name on the Resume.
Contacts details:
Contact Person : Sharat Gummal
Contact Number: 8309217***
Email address : sh**********l@24********h.com / sh**********l@in******x.com
Walkin Details : 4th 5th Maximus Towers 2A Raheja Mindspace IT Park Madhapur, HITEC City, Hyderabad, Telangana 500081
Job Classification
Industry: BPO / Call CentreFunctional Area: BPO / Call Centre
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Walk-ins
Contact Details:
Company: IntouchLocation(s): Hyderabad
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IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most in...
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