Position: Operations Manager/ Deputy Operations Manager (Legal Back Office )
You will be responsible for
Performance feedback session to be provided to agents.
Primary focus on CPM/SLA.
One to one relation building.
Analyze various reports including process dashboards & team performance reports.
Motivating associates through effective management, career development & implementation
of reporting mechanism.
Timely Submission of Operations Review
Manage attendance and attendance incentive for the team
Attain SLA through effective management of the daily operations of the team
Effectively implement HR and Operations policies, manage floor and drive people to adhere to schedule Problem Resolution, as well as to make recommendations on process development based on analysis and customer and team feedback.
Conduct audits & share feedback with team members
Will be responsible for managing the portfolio of clients.
Requirements
Graduation is a must.
Proven experience of min. 2 years as Deputy Operations Manager/Operations Manager on papers
US Mortgage /P&C/Medical Billing/US Healthcare process experience
Should be willing to work in 24*7 working environment.
Excellent verbal / written communication skills
Good with Analytical skills / MS Excel / presentation skills
Leadership quality and organizational awareness
Employee Perks & Benefits
Maternity leaves
Medical Insurance
Cab Facility + Allowances
One Time Meal
Provident Fund
Other factors to consider
Quarterly Rewards & Recognitions
Friendly work environment
24*7 Operational cafeteria
Work Life Balance
Self-Development & Training
Job Classification
Industry: Miscellaneous Functional Area: Miscellaneous Role Category: Other Role: Other Employement Type: Full time
Contact Details:
Company: Leading Business Location(s): Noida, Gurugram