Customer Support Executive @ Hinduja Global

Job Description

POSITION: Customer Support Executive JOB SUMMARY: To handle queries and complaints from customers tactfully, provide excellent customer experience at every interaction and ensure end to end resolution by taking complete ownership for the customer in every transaction. The goal is to gradually achieve superior customer engagement and ensure a significant improvement in customer experience. Being a part of this team also means to be the whistleblower, highlighting issues impacting customers both external and internal. The consultant would have shifts between (9:30am6:30pm) and fixed week off on Sundays. KEY ATTRIBUTES: Excellent interpersonal skills, with the ability to troubleshoot functional and non-functional issues correctly and clearly to external customers and internal stakeholders. Should have knowledge in problem cause identification. Should be able to handle arguments, service denials and rebuttals effectively. Should be able to display accountability and ownership in every customer interaction. Strong time management skills Should be flexible in learning different processes and be cross-skilled. Handle high anxiety customers with a composed attitude. Should have good phone etiquettes and call handling skills. Phenomenal conflict-resolution skills QUALIFICATION / ELIGIBILITY CRITERIA: (Prerequisite) 100% WFO Graduate in any stream. Minimum 1-year relevant experience (Consultant role) Versant 4 Excellent spoken (English & Hindi) and written language skills (English) with an ability to compose a grammatically correct, concise, and accurate written response

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Keyskills:   hindi core english outbound calling customer support