Project Manager - Kolkata - Disha Staffing

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Project Manager - Kolkata - Disha Staffing

Disha Staffing
5 - 8 years
Kolkata
5 years ago
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Job Description

JOB DESCRIPTION:-
1)Responsible for E911 (Survey & PSAP Testing), Fiber (Underground & Aerial) Installation, MPE Study, LTE Installation,
commissioning & Integration Projects for US Clients.
2)Responsible & Manage service level agreement (SLA), customer/client satisfaction, productivity, people
management & employee satisfaction.
3)Interact with Clients/Stakeholders to facilitate smooth communication to understand and analyses the business
requirements and also to identify appropriate solutions to enhance overall customer satisfaction.
4)Daily / Weekly / Monthly / Quarterly business reviews with Clients, plan and Implement operational strategies to
ensure enhanced productivity and customer experience.
5)Ensuring KPI targets are met within the planned deadlines, cost & quality norms by ensuring optimum utilization of
available resources.
6)Standardize and Stabilize reporting processes across business through project planning, tracking deliverables, SOP
creation.
7)Instrumental in setting SMART goals and ensuring process improved of client KPIs.
8)Managing a team of front line agents, supervisors and Assistant Managers.
9)Active Involvement in initial/lateral Hiring.

Job Classification

Industry: Recruitment, Staffing
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Operations
Role: Operations
Employement Type: Full time

Education

Under Graduation: B.Tech/B.E. in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: Disha Staffing
Location(s): Kolkata

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Keyskills: Service level Client satisfaction Customer satisfaction Project management VLOOKUP Project coordination Project planning Customer experience Operations Lateral hiring

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Disha Staffing

Disha Staffing Solution is counted amongst the leading names in the placement industry. We are engaged in providing the customers with the best-in-class placement services.

Project Manager - Kolkata - Disha Staffing

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