McKinsey & Company: Team Leader, Visual
- McKinsey & Company
- 5 - 7 years
- Bengaluru
- 5 years ago
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Job Description
WHO YOU'LL WORK WITH
You will join our Bengaluru office and be part of the Visual Graphics team.
You will be part of our 1,500+ Visual Graphics & Media (VG&M) community in India that offers presentation design support, i.e., designing internal and external communication materials, including PowerPoint presentations as well as print and electronic media to McKinsey consultants worldwide. The global nature of our operations presents a platform to interact and collaborate with colleagues from other centers within India (Chennai & Thiruvananthapuram) and outside as well (Poland and Costa Rica), thereby providing a multicultural environment that you can experience and benefit from. With more than 2,500 employees, McKinseys global support network provides services to our consulting teams across various functions and domains such as research, analytics, IT, digital, finance & accounting, procurement, assistant support, and presentation design.
Roles and Responsibilities
You will lead a team of business presentation specialists and you'll define and set up a successful environment for the team members to efficiently deliver services to our customers.
As the first-line manager, you will invest and synchronize your efforts on three major pillars team engagement, excellent service delivery, and an environment that promotes and nurtures continuous improvement, innovation, and holistic development. You will have opportunities to demonstrate and further enhance your leadership skills as you lead and develop this team of 15 - 18 colleagues.
You will be the owner of the service delivery of your team members managing and measuring their work to ensure delivery against the key performance indicators. You will also work in tandem with your peer team leaders in exchanging knowledge and collectively owning the service teams performance along with your team manager. You will have ample opportunities to work with function heads and leaders on projects/initiatives and also present results in different forums, thereby creating visibility and recognition for you and your team.
You can leverage the opportunity that this multifaceted role provides to take your managerial and leadership skills to the next level by being responsible for the various aspects of managing a team, such as service delivery, helping set realistic goals and objectives, creating an environment of self-governance and engagement, managing conflicts as an effective manager, recognizing and rewarding performance appropriately as a people leader, and conducting meaningful performance reviews/feedback discussions as a coach.
You will role model and inspire your team members through your passion for leading and developing others, technical / business knowledge, communication, and influence on your team. You will work in a very dynamic and demanding environment that will challenge you to continuously improve and innovate to deliver higher value to your line of business and support growth from all dimensions self, team, and organization.
Desired Candidate Profile
- Master's degree or equivalent
- Relevant team management experience; experience in the multi-cultural, global business environment a plus
- Track record of being an excellent people leader with a passion to develop others; ability to create an environment that brings out the best in colleagues
- Quick to adapt to changing business, people needs, and follow agile methodologies in driving change and results in the team
- Strong relationship management and communication skills
- Strong customer focus and service orientation
- Track record of continuously improving and innovating processes
- Experience in a highly dynamic and collaborative environment is preferred
Are you interested? Follow the link to learn more and apply online: https://mck.co/31Yv3DT
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: MBA/PGDM in Any Specialization
Doctorate: Doctorate Not Required
Contact Details:
Company: McKinsey Global Services India Pvt.Ltd , BangaloreAddress: Nalapad Brigade Center, Whitefield, Bengaluru
Location(s): Bengaluru
Keyskills: Project Management Capacity Planning Continuous Improvement Team Leading Process Improvement Process Excellence Performance Management People Management SLA Management Workforce Planning Delivery Management Stakeholder Management
McKinsey & Company
McKinsey & Company is a premier global management consulting firm and trusted adviser on strategy, organization, operations, and information technology to the world’s leading businesses, governments, and institutions. Serving 90% of the 100 largest global companies, McKinsey is a truly glob...
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