O365/Exchange Online Administration @ Teamware Solutions

Job Description

Responsibilities

• Responsible for managing a relationship with customers including thoroughly documenting case work, driving the quickest resolution possible to the customers issues.
• Solve highly complex level of escalated problems, involving broad, in-depth product knowledge or in-depth product specialty may include support of additional product line.
• Use trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs may involve writing code.
• The successful candidate will have good knowledge of Microsoft O365 suite, preferably in Exchange Online/Share point online/SFB/IDO
• They should have expert knowledge of advanced troubleshooting to analyze problems and develop solutions to meet customer needs.
• The candidate will develop and deliver advanced technical support training.  This includes setting customer expectations, devising and implementing action plans, advanced technical troubleshooting, managing hot customers, and professionally communicating to all parties involved. 
• Must thrive on a fast pace, be extremely flexible, and able to work with ambiguity. 

Qualifications

• Superior problem solving and troubleshooting skills at the System Engineer level. 
• Exceptional customer service and strong communication skills are required. 
• Must possess the ability to work independently with minimal management supervision and as part of an international team of engineers;
• Demonstrated aptitude for providing exceptional customer service in politically charged environments; Proven Leadership and cross site collaboration skills;
• Ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development; Ability to apply technology to improve existing products and systems at customers and for internal use; Ability to actively participate in team support by proposing and implementing solutions.
  

Interested candidate can share resume to pu*a@tw**l.com

Contact No. 9113262***

Job Classification

Industry: Education, Teaching, Training
Functional Area: IT Hardware, Technical Support, Telecom Engineering,
Role Category: Technical Support
Role: Technical Support
Employement Type: Full time

Education

Under Graduation: Graduation Not Required
Post Graduation: Post Graduation Not Required

Contact Details:

Company: Teamware Solutions ( A division of Quantum Leap
Address: 3 AND 4, 6TH FLOOR,KASI ARCADE, Chennai, Tamilnadu, India
Location(s): Bengaluru

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Keyskills:   Troubleshooting Skills Customer Service MS Office Suite Exchange Server Technical Support Office 365 Strong Communication Skills