You are Applying For - Customer Care Manager @ Bhumi

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You are Applying For - Customer Care Manager

Bhumi
4 - 9 years
Mumbai
6 years ago
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Job Description

A track record of developing & implementing delivering continuous improvement in service delivery , and improved outcomes in Customer Services Experience of leading and delivering significant change and business improvement initiatives , including people and cultural change Tracking and reporting of relevant customer care performance metrics. Improves customer service quality results by studying , evaluating , and re - designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes. Resolve all client queries or requests for products and services within the given timelines. To be the face of the company to manage customer queries , complaints / requests Leading Customer Service Team Skills : Customer Service , Process Improvement , Decision Making , Managing Processes , Analyzing Information , Developing Standards , Help Desk Experience , Emphasizing Excellence and excellent leadership quality You are Applying For - Customer Care Manager

Job Classification

Industry: Recruitment, Staffing
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Back Office/Web/Transaction Processing
Role: Back Office/Web/Transaction Processing
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required

Contact Details:

Company: Ratnabhumi
Location(s): Mumbai

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Keyskills: Service delivery Business improvement PDF Helpdesk Process improvement Service delivery management Customer service Continuous improvement Service quality Monitoring

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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Bhumi

Ratnabhumi was formed with a strong focus on its core values to accomplish its mission. We are a global consultancy, technology, outsourcing services providing company. We are a team of experts who share a passion for applying innovation and technology to enable us to become a successful company. We...

You are Applying For - Customer Care Manager @ Bhumi

Home > Back Office / Web / Transaction Processing