Sr Manager- Operations
- True Solution
- 9 to 14 Yrs
- Vadodara
- 5 years ago
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Job Description
Hi There,
We are hiring for Sr.Manager- Operations( US Mortgage, bankruptcy)- Vadodara Location
Salary- Upto 25 lacs/annum.
Shift- Flexible for 24*7 shift.
Please find below the JD:-
This position reports directly to COO, India.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Responsible for the overall direction, coordination, and evaluation of the teams under management. Understands and demonstrates core values and Leadership Principles. Carries out supervisory and management responsibilities in accordance with the organization's policies and procedures.
- Mentors others in developing Leadership behaviors. Hires, manages, and develops high performing teams. Identifies individual strengths of team members and actively fosters career advancement.
- Actively seeks to understand core business values and initiatives, and translates those into everyday CS practices. Works with the COO to determine strategy to achieve overall site goals. Shapes the direction of the team, keeps them focused and motivated to deliver the right results.
- Combines a deep cross-functional business understanding with a long-term industry wide strategic context for all decision making. Understands how to position the organization for success.
- Effectively applies best practices to all strategic decisions. Solves complex customer service issues by proactively identifying and eliminating root cause barriers to accuracy, productivity, and quality. Maximizes resources for the greater good of the organization.
- Maintains a complete and thorough understanding of technical systems used in day-to-day operations. Implements change or develop new processes as necessary to provide the ability to better service multiple work types. Continually measures and evaluates all work processes using Kaizen, Lean, DMAIC, and other improvement methods. Develops and achieves performance goals and objectives in order to deliver an exceptional customer experience.
- This position requires a candidate who has the ability to dive deep to include root cause analysis and develop action plans in support of driving process improvements and keep pace with our explosive growth while motivating others to meet the challenges of a performance based culture in an extremely deadline-driven environment.
- Demonstrates ability to influence, manage, and present ideas via clear written and oral communication. Demonstrates emotional maturity and grace under pressure in all communications. Builds positive productive relationships with many stakeholders and partners around the world.
- Overcomes time zone and geographic distance to drive cross-functional initiatives and ensure compliance with business policies. Deals with the complexity of multiple lines of business and regions.
- Acts as the thought leader and strategist for the organization. Develops and drives strategies and programs, which improve the competitive position of the Company.
QUALIFICATIONS & REQUIREMENTS:
- Any graduate degree plus MBA preferred
- Overall 15 years of experience with a minimum of 8+ in supervisory role.
- Transition & Business Transformation experience preferred.
- Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes
- Demonstrate organizational agility to adapt to changing demands.
- Display strong communication, consulting and collaboration skills
- Experience with process migration
- Willingness to travel to the United States
Interested candidates may apply by sharing their updated resumes at
hr*****************s@gm**l.com
&
Call Mihir Raval- 90333 76490.
Regards,
Human resource,
Effective Reserves
Employement Category:
Employement Type: Full timeIndustry: KPO / Analytics
Role Category: Operations Management / Process Analysis
Functional Area: Not Applicable
Role/Responsibilies: Sr Manager- Operations
Contact Details:
Company: True SolutionLocation(s): Vadodara
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₹ 12 - 24 Lakh/Yr
True Solution
“True Solution†– The region owned by blend of opportunities of various verticals where we cater the masterpiece as per the wish and demand. Being accorded with multiple international MNC brands the platform is bifurcated into ample of segments where the individual would be bles...
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