Customer Support Representative
- Motto Hr Consulting
- 1 to 6 Yrs
- Bengaluru
- 5 years ago
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Job Description
Communicate via inbound and/or outbound voice-based and/or non-voice-based communications in English or other languages to support customer care, tele sales, credit and collections and/or remote technical support for clients. Use computerized system for tracking, information gathering, and/or trouble-shooting issues to provide high quality customer experience. Maintains and updates records and databases in accordance with prescribed formats and system requirements.
Essential Duties & Responsibilities:
Answers and initiates a variety of real-time inbound and/or outbound voice and/or non-voice-based services.
Verifies and updates customer information, responds to queries and resolves issues.
Provide prompt resolution to customer inquiries by providing appropriate and accurate information using the highest quality customer service standards.
Accurately document and update records and databases in accordance with prescribed formats and required systems.
Performs a variety of transactions ranging from data entry, updating records, invoices and claims to verifying information and closing transactions.
Follow up in a timely manner to ensure customer satisfaction and to maintain optimum service levels and customer relations.
Understand all programs, systems, and procedures necessary to perform job effectively.
Where applicable, communicate with customer to resolve any account questions or inquiries.
Communicate feedback and progress to management.
Maintain diplomacy and tact when dealing with upset or escalated calls.
Escalate customer complaints and/or calls through the appropriate channel to management.
Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.
Knowledge, understanding, and compliance with company policies and procedures.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Responsible for understanding and complying with all policies, procedures, and regulations
Qualifications & Requirements:
Education:
High School Diploma required. Bachelors Degree or if undergraduate, with relevant work experience preferred.
Work Experience:
Previous customer service and/or call center experience preferred.
Knowledge, Skills, Abilities & Other Characteristics:
Ability to maintain the highest level of confidentiality.
Observe professionalism and integrity in handling calls.
Proficient personal computer skills, including Microsoft Office.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to work in a multi-tasked environment.
Ability to prioritize and organize work.
Ability to adapt to a flexible schedule.
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Customer Support Representative
Contact Details:
Company: Motto Hr ConsultingLocation(s): Bengaluru
Motto Hr Consulting
\\r\\nAbout the organization:Max Life Insurance is India’s 4th largest private life insurance company and is the largest non-bank promoted private life insurer in India. We have demonstrated success in building a business now operating at considerable scale, reflected in more than 60,000 cr of Ass...
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