Tech Support Executive / technical support Executive @ SiliconVeins

Job Description

Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues.
Walk customers through the process of installing the software on their machines and starting up the program for the first time.
Help customers troubleshoot & Tally issues they encounter while using the software and provide actionable tips to resolve the problem.
Assume remote control over customers computers when necessary to resolve problems.
Diagnosing and solving software faults.
Logging the queries of customers and employees.
Responding in a timely manner to service issues and requests.
Ability to focus and follow-through to resolution of issues.
Updating self-help documents so customers/employees can try to fix problems themselves.
Excellent written and verbal communication skills.

Employement Category:

Employement Type: Full time
Functional Area: Customer Service
Role Category: Technical Support Executive ( voice)
Role/Responsibilies: Tech Support Executive / technical support Executive

Contact Details:

Company: SiliconVeins
Location(s): Mumbai

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Customer Suppor Customer Support Executive Customer Service Executive Customer Care Executive Customer Support Officer Customer Service Representative CSR CSE Csa