Home Connect Master Supervisor at Jio, Kolkata @ Realince Jio Infocomm

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Home Connect Master Supervisor at Jio, Kolkata

Realince Jio Infocomm
5 - 8 years
Kolkata
5 years ago
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Job Description

We are looking for Home Connect Master Supervisor (HCMS) at Reliance Jio Infocomm.

Location:- Kolkata

Education:- Diploma / B.E / B.Tech ( ECE / Telecommunication/ IT/ CS)

Experience:- 5 to 8 years

Job Responsibilities:-

1. Drive home connect and care operations in the assigned territory

2. Source and train technicians by teeing up with target colleges

3. Conduct classroom and on the job trainings for technicians

4. Mentor and guide technicians to enhance productivity

5. Ensure zero defect execution of home connect activity

6. Drive home connect installation and fault repair related SLA

7. Ensure customer satisfaction

8. Ensure adherence to processes as per company defined SLAs

Skills and Competencies:-

1. Product service knowledge

2. Knowledge of IT tools usage

3. Speak local language

4. Planning and organizing skills

5. Team Management Skills

6. Execution excellence

7. Communication skills

8. Coaching skills

9. Customer focus

Interested candidates please send cv to sm************a@***.com

Job Classification

Industry: Telcom, ISP
Functional Area: Other,
Role Category: Other
Role: Other
Employement Type: Full time

Education

Under Graduation: B.Tech/B.E. in Any Specialization, Diploma in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required

Contact Details:

Company: Realince Jio Infocomm
Location(s): Kolkata

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Keyskills: Team Handling Installation Customer Service Broadband Customer Satisfaction SLAS Home Appliances Consumer Electronics Service Center Manager Service Center Incharge DTH Repair Mentoring

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Realince Jio Infocomm

Reliance Industries Limited is the largest private sector corporation in India with annual revenue of US$ 62.2 billion and net profit of US$ 3.8 billion. The Groups activities span hydrocarbon exploration and production, petroleum refining and marketing, petrochemicals, retail and telecommunications...

Home Connect Master Supervisor at Jio, Kolkata @ Realince Jio Infocomm

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