Desktop/IT Support @ Smart And Prompt Hr

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Desktop/IT Support

Smart And Prompt Hr
0 - 3 Years
Thrissur
5 years ago
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Job Description

Job Description
Person should have atleast 1 to 3 yrs experience in supporting Windows 10 machines running Office 2013 or higher versions
Person should have knowledge of using Team viewer/Anydesk or any other remote session software for remotely connecting to the client computers for supporting them
They should have basic troubleshooting skills with Microsoft Office Word, Excel, Outlook etc.
Should have basic knowledge of how to configure emails on client computers and on mobiles - Apple & Android.
Should have some basic experience in handling support cases through support helpdesk system.
Added Advantage - have basic knowledge of Office 365 user administration like creating users, deleting users, resetting passwords for end users
Added Advantage - Knowledge of using Microsoft Teams, Microsoft OneDrive, which comes with Office 365
Ready to learn new concepts quickly through online training videos or training sessions and should be able to work

Independently

Ready to troubleshoot or identify connectivity issues by talking with client users and to guide them over chat/audio sessions
Good communication skills and fluent in English
Support timings between 9am to 9pm [UAE Time GMT+4] since there are two people they can work in two shifts - Person 1 - 9am to 5pm [8 hrs] and Person 2 1pm to 9pm [8 hrs]

Employement Category:

Employement Type: Full time
Industry: IT
Functional Area: IT
Role Category: Technical Support Engineer
Role/Responsibilies: Desktop/IT Support

Contact Details:

Company: Smart And Prompt Hr
Location(s): Thrissur

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Your name (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Smart And Prompt Hr

A dynamic individual with strong development background who wants to provide solutions to new and interesting problems.

Desktop/IT Support @ Smart And Prompt Hr

Home > Technical Support Engineer