IT Support Engineer - Bhubaneshwar - Wolfram

Responsibilities

• Providing installation technical support for Wolfram products to Wolfram customers by email, phone, chat and/or screenshare
• Setting up and optimizing production systems and computational clusters for Wolfram Technical Services clients and Wolfram customers based on advanced Wolfram technologies, such as Wolfram Enterprise Private Cloud, Wolfram Application Server, gridMathematica and others
• Providing in-depth IT expertise for consulting projects in Wolfram Technical Services groups, anticipating relevant issues as well as suggesting and implementing appropriate solutions
• Developing and providing in-depth expertise in configuration and optimization of Wolfram Enterprise Private Cloud
• Interfacing Wolfram technologies with third-party software and/or systems
• Providing system integration of custom Wolfram applications with clients existing local or cloud IT infrastructure
• Assisting with user authentication and provisioning components of custom Wolfram applications
• Providing application support for deployed custom Wolfram applications on clients production systems
• Setting up, monitoring and maintaining computer systems and networks on location in the Wolfram s consultants office in Bhubaneswar, Odisha
• Consulting and collaborating with IT teams at Wolfram s headquarters in Champaign, Illinois, USA

Requirements

• Bachelor s degree in computer science, engineering, math, physics or a related technical or quantitative field
• Two or more years of experience in providing IT support at a medium-size IT company
• Expertise in supporting Windows, macOS, Linux and cloud-based systems
• Excellent written and oral communication skills in English
• Desire and drive to learn and self-educate
• Ability to articulate ideas and instructions
• Excellent problem-solving skills
• Knowledge of Mathematica, the Wolfram Language or other Wolfram products is a plus

Location: Bhubaneswar, India