Customer Relationship Associate - Apollo 247

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Customer Relationship Associate - Apollo 247

Apollo
1 - 6 years
Hyderabad
5 years ago
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Job Description

Objective:

To handle Customer Experience of Delivery and raise an alarm on non-delivery. Would assist the Delivery Ops of different Business Unit.

Job Role:

Responsible for monitoring the Fulfilment journey of the Delivery Orders

Responsible to manage the customer experience concerns and ensure those are provided with solution with SLA timeframe of delivery

Escalate, raise an alarm to correct Business Unit for Fulfilment

Responsible & accountable for delivering operation effectiveness & excellence

Constantly work on creating enthusiasm in the team to ensure the best Customer experience is always given to customers.

Submit reports/MIS to management and suggest new ideas and strategies towards achieving consistent operational excellence.

Work as a team

Skill Set:

Experience in handling outbound & inbound processes Calls, Mail management, chat management

Excellent business process understanding & Training Skills

Strong interpersonal skills, with the ability to work effectively with people across functions

Ability to maintain calm under pressure, challenge status quo & work in a fast paced dynamic environment

Work Week: 6 days working per week

Shift Timings: Rotational

If interested, please share your CV with subject "AP051 - Customer Relationship" at ha*******n@ap******7.org or am*****k@ap******7.org

Job Classification

Industry: Medical, Healthcare, Hospitals
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization

Contact Details:

Company: Apollo
Address: Jubliee Hills, Hyderabad
Location(s): Hyderabad

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Keyskills: Customer Service Effective Communication Skills Inbound Calls Customer Satisfaction Outbound Calling Interpersonal Skills

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Apollo

The Apollo Medical College Hospital is a 550 beds teaching Hospital with super specialty services available. NABH accredited.

Customer Relationship Associate - Apollo 247

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