Job Description
Call Center Agent Job Responsibilities and Duties:
Answer incoming calls and respond to Sellers of Amazon
Management and resolve customer complaints
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Complete call logs and reports
Other duties as assigned
Employement Category:
Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Technical Support Executive ( voice)
Role/Responsibilies: Hiring For Amazon Na Voice (north America) || Jaipur || 3.5 Lpa
Contact Details:
Company: Panacea Consultancy
Location(s): Jalandhar
Keyskills:
BPO Executive
Jaipur
International Voice Suppor
Kolkata
Delhi
VNA