Product Manager-Payments & Digital
- Capital First
- 6 to 8 Yrs
- Mumbai
- 4 years ago
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Job Description
* Job Purpose o Define and execute Product Strategy on UPI and other emerging payments products including identifying customer pain point and identifying the right solution for these.o Create customer value proposition on UPI to drive transaction throughput and volume on payments products
o Identify emerging trend in UPI. Create user journey and models to capture these opportunities, create Business Case, BCN and ensure these well tested and operationalized
o Ensure the product meets all the regulatory specifications, ensure all the regulatory reporting, audits, compliance, risk support is provided
o Be the voice of the customer within the Bank, look at any breakage affecting the customer experience, ensure its fixed and remains so
o Manage relationships with the existing partners on UPI as well as acquire more payments partnerships on UPI
o Develop a professional network in the Payment industry and Fintech ecosystem Roles & Responsibilities Key / Primary Responsibilities of the Role - List the primary deliverables The role holder will be responsible for:
o Conceptualization and delivery of Payment services.
o Introduction of new Payments Product
o Creation of business requirements/strategy
o Market Scanning and Competition
Project Management & Collaboration with key stakeholders to ensure deliveries
o BTS & IT: BRD closure, Design Transaction Flow, Error Messages
o Marketing: User Journey creation, VD creation, Customer communication and campaigns to drive volume
o Risk and Compliance: Product adhere to the highest standards in the industry
o Contact Centre: Ensure best in class customer experience
o Branch Banking Support: Training and driving UPI at branch level
Payments Partner Management
o Agreement execution and partnership building
o Facilitation on daily operations, identify and resolve key pain points, * Job Requirements - Experience Experience Minimum Number of Years 6-8 Years Industry BFSI or payments industry Functional Area The desired candidate must have:
Problem solving skills: Most Important, ability to work in areas with little or no precedence
Execution excellence: Ability to work under pressure; meet deadlines in a quality manner
Interpersonal Skills: Ability to understand diverse perspective and drive results
Strong analytical skills overall and financial (revenue and cost drivers)Experience in Payment field will be an added advantage
Desired Skills / Attitude
Ability to appreciate broader picture (inter-linkages beyond one function)
Conceptualisation skills
Level / Capacity Individual Contributor
Employement Category:
Employement Type: Full timeIndustry: NBFC ( Non Banking Financial Services )
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: Product Manager-Payments & Digital
Contact Details:
Company: Capital FirstLocation(s): Mumbai
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Capital First
A New look, a New beginning! We are pleased to announce the completion of the merger of IDFC Bank and Capital First, officially combined to form a new enterprise which will be called IDFC First Bank. The merger is a milestone in the history of the two institutions and marks the beginning of...
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