Crm executive(Female)
- Infinitive
- 2 to 3 Yrs
- Delhi, NCR
- 4 years ago
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Job Description
Urgently required executive for crm department based at delhi ncr
Education: Graduate & Above
Exp :Need to have about minimum 4 years of Experience preferably in Logistics
Good comm. skills
Good knowledge of Ms office
Job Description:
Focal point for Key Customers for all day to day queries.
Monitor & Check MIS being sent to Customer as per frequency Fixed
Monitor Service Performance as per KPI Defined
Handle Escalations due to any disruption in service delivery process & address them until closure ( Escalation from any level at customer)
Manage updates to key stake holders in time
Conduct & share monthly business / operation review with Customer
Collect and communicate customer requirements to all necessary departments
Arrange fortnightly Review between operations & Key stake holder with Customer and discuss on weekly issues / performance with action plan
Maintenance & Regular review of Service Log File on service failure
Share Checklist of Guidelines on activity to be performed by Operations
Customer Visit Required
Salary Package: Upto 30k
Employement Category:
Employement Type: Full timeIndustry: Consumer Durables / Electronics
Role Category: ERP / CRM
Functional Area: Not Applicable
Role/Responsibilies: Crm executive(Female)
Contact Details:
Company: InfinitiveLocation(s): Delhi, NCR
Infinitive
Seven Consultancy (A brand of HR Capsule LLP) is a result of the motivation of young entrepreneurship under the guidance of experienced professional from industry. Young entrepreneurs know the recent trends of market. Flexibility of the services has helped Seven consultancy to secure a brand name ...
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