Sales Executive- Call Center for outbound
- Sandarata Retail
- 1 to 6 Yrs
- Multi-City, India
- 4 years ago
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Job Description
Job Title: Sales Executive- Call Center
Reporting to : Team Leader
Department: Outbound Sales [Voice Process] Location: Mahape, Navi Mumbai
Job Purpose:
- To provide highest level of services to our customers
- To educate customers on our various products related to cosmetics and food supplements
- To acquire new customers and retain existing customers
Job Description:
- Effective Communications, fluency in English is a must
- Good at listening and convenience skills
- Willingness to learn
- Good at writing and reading ability to capture customer interactions accurately
- Data entry skills
- Bilingual/Multi-lingual is an advantage: English, Hindi, Marati, Gujarati, Kannada, Tamil
- Hands on experience in MS Office, especially in MS Excel
- Flexible with Shift Timings
- Punctual to work
- Patience in nature, aggressive in terms of performance, result oriented
- meeting the targets within deadlines
- Customer first thought process, going extra mile for elevating customer experience
- Strong follow-up skills
- Good Team Player, leadership skills
- Achieving the targets, ability to understand and explain the challenges in real time
Job Responsibilities:
- To convert the leads into successful sales
- place customer orders in the computer system
- Capture customer interactions, Provide product and service information to customers
- Support in achieving business goals
- Answer incoming calls and respond to customers emails
- Management and resolve customer complaints
- Identify and escalate issues to supervisors
- Process orders, forms, and application
- Upsell products and services
- Complete call logs and reports
- Other duties as assigned
Competencies to be assessed upon:
- Knowledge
- Skills (Soft Skills and Hard Skills)
- Positive Attitude
Cultural fit:
Ethical, Trust worthy, High level of Integrity, uplifting vision & mission of the Organization
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: Sales Executive- Call Center for outbound
Contact Details:
Company: Sandarata RetailLocation(s): Multi-City, India
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₹ 1.0 - 2.5 Lakh/Yr
Sandarata Retail
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