E-Relationship Manager @ ICICI Bank

Job Description :

• Buildand deepen relationships with customers to achieve increase in share of walletand revenues through the phone banking channel
• Provideprofessional customer service to achieve high customer satisfaction and retention
• Havecomplete knowledge of customer base in terms of the profile, demographics andassets in the bank
• Serveas one-point contact to the mapped customers of the bank
• Crossselling of new products and services for both new and existing customers
• Providingadvisory for various products offered by Banks to enhance relationship value
• Developand maintain banking relationships with select group of customers throughindividualized customer service
• Generatenew business to achieve defined targets in terms of no of customers, volumesand revenue for the segment
• Achievethe budgeted cross sell targets
• Ensurecoverage of customer base in accordance with business plans

Key skills:

• Ability to manage relationshipsto improve relationship value of existing Clients
• Aptitude towards deliveringhigh quality customer service with good organizational and interpersonal skills
• Excellent communication Skills
• Self-driven with sales bent ofmind

Qualificationand Experience:

• MBA with 0 to 4 years of experience.