R Jio Hiring - Ftth - Home Connect Master @ Reliance Industries

Job Description

Position : Home Connect Master Supervisor

Location : Hyderabad

This Job of HCMS is for our next Largest Business Unit of FTTH (Fibre TO The Home). This is a Team Handling Role.

Job Responsibilities

Track and monitor KPIs of all Service Technicians for evaluating performance

Responsible for reskilling /up skilling based on the evaluation outcomes

Conduct refresher program for bottom performers on periodic basis

Ensure execution as per established quality norms within defined SLAs

Ensure the FTR norms are over achieved across the area of responsibility

Act as support/guide, in case of level up trouble shooting cases for closure within TAT to ensure customer delight

Establish connect and rapport with HNI customers

Responsible for creating optimum use of technicians in the pool availability

Proactively create technicians pipeline for expansion or replacement requirement on going basis

Conduct training for technicians as per company norms

Certify technicians upon success full completion of training based on evaluation parameters finalized Impart hands on practical training in field through planned OJTs

Education : Diploma(Engineering)/B.E/B.Tech (Preferably in ECE/EEE/Telecommunication/IT/CS)

Experience : 5 - 8 years

Skills and Competencies

Must have worked in Service / Customer Support Function in any of the Industries like (Telecom/ISP, DTH, Home Appliances, Security Surveillance & Office Automation)

Must have Handled Volume Service Calls.

Tracking and Closure through Direct / Agency Teams

Must have worked in Technical Team Handling Role

Interested candidates with Relevant Experience share your resume to Va******n@***.com and ks******h@***.com

Job Classification

Industry: Consumer Electronics, Appliances, Durables
Functional Area: IT Hardware, Technical Support, Telecom Engineering,
Role Category: Technical Support
Role: Technical Support
Employement Type: Freshers

Education

Under Graduation: Diploma in Any Specialization, B.Tech/B.E. in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization

Contact Details:

Company: Reliance Industries Ltd
Address: Reliance Jio Infocomm. Somajiguda. Hyderabad
Location(s): Hyderabad

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Keyskills:   managerial effectiveness B.E Customer Satisfaction home connect coaching Management Skills Technician Activities B.Tech