Associate Cloud Ops Engineer @ PowerSchool

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitor applications and production environments ensure availability.
• Respond to, or assists in responding, to monitoring alerts as received.
• Monitoring application and infrastructure alerts and responding/resolving as required.
• Resolve assigned incidents and Service Requests while meeting required service levels.
• Execute deployment of new software based on provided instructions as required.
• Work based on a 7X24X365 rotation and schedule as assigned by manager.
• Trigger and work on Major Incidents as required.
• Maintain regular communications with Operations Center colleagues and internal customers.
• Use knowledge of Database technologies to analyze and write new scripts to resolve issues or perform tasks
• Create and maintain technical documentation and playbooks as required.
• Strong working knowledge of Unix/Linux, Windows, Tomcat
• Meet all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere

• 0-2 years? experience in Cloud Applications or IT support role
• Bachelor?s degree in Computer Science, Information Systems or equivalent degree required
• Good understanding in basic web and Cloud technologies
• Knowledge Experience with database technologies (MYSQL, MS SQL, and Oracle)
• Knowledge of configuration management and orchestration technologies such as Chef, Puppet, Ansible, Salt, Cloud Formation, or comparable;
• Strong knowledge of Python programming language an advantage
• Strong working knowledge of Unix/Linux, Windows, Tomcat
• Can do attitude and flexibility
• Ability to learn new technology in a fast-paced environment
• Must have strong verbal and written skills to interact with internal customers and partners via phone, chat and email.
• Ultra-reliable, highly motivated, self-starter, who can collaborate within Cloud Operations and across other functional groups.
• Knowledge of PowerSchool or the education technology industry is a plus.
• Strong troubleshooting and analytical skills
• Passion for customers and focus on delivering the best customer experience possible.
• Problem solving and trouble shooting skills