Sr Director / Corporate SVP - Transformation
- Brownbricks
- 17 - 25 years
- Noida, Gurugram
- 4 years ago
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Job Description
Client is a Healthcare division of a TOP BPM in Gurgaon.
Position - Sr Director / Corporate SVP - Transformation - Healthcare
Location - Gurgaon
The focus on cocreating solutions will involve the use of Agile concepts and practices as the way of collaboratively engaging and working with customers.
To engage with clients to define and execute the Transformation roadmap by leveraging the concepts of Digital first
You will work closely with current and potential customers to understand their business and its challenges and provide new thinking and options for the development, design and implementation of business strategy and operations solutions.
The role includes a breadth of areas as including: go-to-market strategies, capability need identification, operating model design, value chain mapping and business process reengineering, end customer experiences, new technologies, intelligent automations and robotics, data and analytics, platform business models, straight through operations processes, AI and ML, and other traditional and digitally related transformation activities
Key Responsibilities / Accountabilities
- End-to-End conceptualization and delivery of all HEALTHCARE Transformation solutions for clients encompassing formulation and deployment of Digital Assets and Analytics solutions.
- Digital Initiatives across following primary impact areas; Infusion of Digital Technologies within HEALTHCARE domain to differentiate processing capabilities (Customer Experience) from Contact to Contract to Renewal - delivering business outcomes
- Engaging and successfully landing potential HEALTHCARE clients during Pre-Sales stage along with Sales organization and embedding digital led transformational solutions. Responsibilities start during opportunity identification, qualification and subsequently leading Solution design, Costing, Pricing and contractual stages
- Bring Business and Industry Insights, evaluate partnerships/start-ups to continuously evolve our offerings, co-innovate and lead the transformation agenda with clients. Be a thought leader and have HEALTHCARE domain expertise and a trusted advisor to our clients.
- Lead the customer engagement, design and change process with customers that meet and exceed their business requirements and enable the successful build and implementation of
Digital solutions.
Skill - Required Level
Should have Healthcare domain Expertise - 7 - 10 years
Should have BPO/BPS/BPM/ITes experience.
Should have current experience in Digital Transformation - digital solutions like AI, ML, NLP, blockchain.
Healthcare domain - High
Consulting - High
Understanding of existing and new age Technologies - High
Communication - High
Interpersonal skills - High
Stakeholder Management - High
Structured Thinking - High
Knowledge and Experience
- Strong Strategy and Operations consulting experience with a strong digital focus.
- Proven overall experience with experience in Digital Transformation services and consulting, supported by a background in operational, process and technical expertise.
- Outsourcing and BPM experience, and with some industry domain specific knowledge
- Proven ability to assess, design and implement an end-to-end transformation roadmap, involving a variety of solution components, and a clear business case based on business value/outcomes.
- Strong working knowledge of technologies, development tools, and emerging technologies
- Curiosity to learn is a must have.
For further Discussion -
Sana - 8882262*** - Sa***1@br********s.co.in
Thank you
Brown Bricks HR Solutions
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Senior Management
Role: Senior Management
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: M.Tech in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: BrownbricksLocation(s): Noida, Gurugram
Keyskills: Transformation Healthcare Digital Transformation Transformation consulting Health Care Services NLP blockchain Healthcare Consulting Healthcare Bpo Machine learning AI Healthcare transformation
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