L1 Cloud Operations Engineer - Noida - Thales @ Thales Group

Job Description

As an Operations and Support Engineer for the DIS Global Services team, you will provide Tier I technical support and incident management for hosted and managed services. You will also be a part of a global team that delivers 24/7 support and incorporates service monitoring to meet the requirements of customer service level agreements.

A week in the life of an Operations and Support Engineer L1:

• You will establish and maintain contact with customers for request and incident management.

• You will deliver Tier I technical support for customers on hosted and managed services and escalate critical issues to Tier II support.

• You will provide service monitoring and associated predefined actions on hosted and managed service and escalate to Tier II as needed.

• You will support recurring service operations on hosted and managed services.

• You will participate to the handover from set-up to production by reviewing service documentation and monitoring testing and internal tools.

Knowledge, Skills and Experience:

• To succeed at this job, you must have : experience with Linux or Unix administration, Unix or Shell scripting, ticketing systems and call, escalation, incident

• and customer relationship management.

• You must have knowledge on basic AWS Cloud Technologies Terminologies.

• It would be preferred if you have experience in technical support.

• You must be fluent in English.

• We would like someone to join our team who is a strong verbal and written communicator, organized, process-minded and a team-player.

• You must have a Degree in Engineering or a related field.

• We are looking for someone with 1-2 years of experience in IT administration.

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Operations
Role: Operations
Employement Type: Full time

Education

Under Graduation: B.Tech/B.E. in Production/Industrial
Post Graduation: Post Graduation Not Required

Contact Details:

Company: Thales Group
Location(s): Noida, Gurugram

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Keyskills:   Ticketing Service level Managed services Linux Incident management Customer service Operations Technical support Monitoring Service operations