BPO Fresher || Graduate Fresher || Undergrad
- Stratosphere It
- 0 - 5 yrs
- Pune
- 5 years ago
- Email to a friend
- Report this job
Desired Candidate Profile
Technical Support Associate (Voice Process) || Tech Support || International BPO || International Call Center || BPO Fresher || BE/B.Tech Fresher || Graduate Fresher!!! Nature of Business: Full Time and technical Voice program, troubleshooting of software and applications
Inbound Technical Customer Service Document troubleshooting steps clearly
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Maintain broad knowledge of client products and services.
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
Eligibility
Grad/UG Freshers or experienced with good communication skills & Good Technical Knowledge.
Preferable- BE/B Tech/BCA/Diploma
Computer/Typing Skills
Knowledgeable in basic computer operations
At least a typing speed of 25 wpm
Familiar with different MS Office applications, windows & MS outlook.
Shift:
US Rotational Shift. (2way Free Transport)
Interested Candidate Can share resume at ni*****k@st*********e.co.in
Or, Ca*l@97*******0
Contact Details:
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₹ 1,75,000 - 3,50,000 P.A
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