Technical Support Engineer || Tech Support || @ Stratosphere It

Desired Candidate Profile

Urgent Requirement for International BPO || International Call center || Technical Support || Tech Support || Technical Voice Process || International Calling || Graduate Fresher || Undergraduate Fresher || BPO Fresher!!!

Technical Support Associate (Voice Process)

Nature of Business: Full Time and technical Voice program, troubleshooting of software and applications

Inbound Technical Customer Service Document troubleshooting steps clearly
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Maintain broad knowledge of client products and services.
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity

Eligibility
Grad/UG Freshers or experienced with good communication skills & Good Technical Knowledge.
Preferable- BE/B Tech/BCA/Diploma

Computer/Typing Skills
Knowledgeable in basic computer operations
At least a typing speed of 25 wpm
Familiar with different MS Office applications, windows & MS outlook.

Shift:
US Rotational Shift. (2way Free Transport)

Interested Candidate can Share CV at ni*****k@st*********e.co.in
Or, Call @ 9716889***

Contact Details:

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