Customer Support Manager
- Tenali Education
- 3 to 8 Yrs
- Delhi, NCR
- 4 years ago
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Job Description
Responsibilities and Duties:
- Handling customer support teams
- Cross cultural experience
- Supervise day-to-day operations in the customer service department.
- Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.
- Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
- Implements production, productivity, quality, and customer-service standards.
- Responsible in recruiting, selecting, training, and coaching employees.
- Plans, monitors, appraises, and reviews job contributions of team members.
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Ensure efficiency while maintaining high quality of support.
- Develop customer satisfaction goals and coordinate& coach the team to meet them on a steady basis.
- Investigating and solving customers' problems, which may be complex or long-standing, that have been passed on by your team.
- Enforces company policies and procedures.
Experience : min 3 yr in handling customer support executive
Requirements:
- Experience in customer service support with excellent knowledge of management methods & techniques.
- Excellent written & verbal communication skills with advanced troubleshooting & multi-tasking skills.
- Strong Leadership Skills
- Good understanding of Customer Service Skills, Process Improvement, Team Management, Strong Decision making Skills, Analytical Skills, Staffing & Planning.
- Excellent Interpersonal Skills.
- Decision making skills.
- Good understanding of management practices & techniques.
Employement Category:
Employement Type: Full timeIndustry: Education / Training
Role Category: Career / Education Counselling
Functional Area: Not Applicable
Role/Responsibilies: Customer Support Manager
Contact Details:
Company: Tenali EducationLocation(s): Delhi, NCR
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₹ 1.5 - 2.5 Lakh/Yr
Tenali Education
Ghar Pe Shiksha is a fast-growing educational startup aimed at students and teachers seeking for home tuition in Delhi NCR. For tutors, we provide home tutor jobs in Delhi giving them the opportunity to teach thousands of student and earn a good amount from it. Gharpeshiksha is a tradename regis...
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