Assistant Manager / Deputy Manager- Central
- Reliance Commercial
- 5 to 8 Yrs
- Mumbai
- 4 years ago
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Job Description
Position - Assistant Manager/Deputy Manager- Central Operation
Location - Thane, Maharashtra
Reporting to - Head - Central Operations and Customer Service
Specific Responsibilities
End to end servicing for Micro Finance Product
Liaising with Sales and Product Team (occasionally service providers) and other business channels (like SIDBI) to ensure seamless operations and servicing Timely updation of payment entries in the system Liaising with internal stakeholders (Business Heads, Finance Team) for approvals, payment entries and other activities/ decisions Managing relations with Service Providers
Managing Insurance Claims
Liaising with Insurance Companies to settle customers claim (Individual & Group)Ensure renewal of Insurance is done on time and no delays (Micro Finance)Liaising with internal stake holders (Customer Service) for seamless customer experience.
Passing DREs
Timely updation of all payments done through online channels Accurately completing banking recon for all the payments done through online channels Liaising with Collections & Finance team for discrepancy in payments
TAT maintenance
Team management (manpower planning, leaves, shifts etc)
Process / Procedure development & compliance
Preparation of MIS & publishing the same
Key Performance Indicators
TAT Adherence
Internal Customers - Service delivery
External Customers - Query Resolution
Quality of resolution Audit Compliance
Work Experience
5 to 8 years of experience (Full Time) with minimum 2 years of experience in Bank/ NBFC as AM/ DM/ Manager
Should have a knowledge of lending business
Should have a knowledge of Micro-Finance business
Have worked on Jayam and Finnone system
Employement Category:
Employement Type: Full timeIndustry: Banking / Financial Services
Role Category: Operations Management / Process Analysis
Functional Area: Not Applicable
Role/Responsibilies: Assistant Manager / Deputy Manager- Central
Contact Details:
Company: Reliance CommercialLocation(s): Mumbai
Reliance Commercial
About Reliance MoneyIn the rapidly progressing Indian economy, every individual plays a crucial role in driving growth. But despite the commendable contribution to the Nation's economy, a majority of Indians do not get access to formal sources of funds. We are here to enable the growth of every in...
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