Hiring For Service Desk Associates/Sr @ Tech Mahindra

Job Description

Hiring For Service Desk Associates Tech Support only (German and French)
(NOTE: Rounds of the interview will be Telephonic/Video Conference*)

Required Skills:
Educational Qualification: Any Graduate with a computers background or basic knowledge into computers with a good level of proficiency in French or German will be an added advantage.
Work Experience 0-5 years experience in any BPO/IT Support Environment

Roles and responsibilities

(Note: Applicants should be proficient in speaking German or French*)

Working on troubleshooting Microsoft Office including Outlook

• Basic Desktop troubleshooting
• IE & Outlook troubleshooting
• Windows 10 troubleshooting
• Installation of Microsoft applications
• Skype & O365 troubleshooting
• Share point (Access Provisioning & Troubleshooting)
• Folder Access AD Account Management
• Creation, Modification & Deletion of accounts
• Password Reset Account un-lock
• Adding users to a security group in AD
• VPN troubleshooting
• Hands-on experience in Ticketing tools.

Other Essential Skills: Client/Customer Service Knowledge.

1. Good communication skills German or French.

2.Good Analytical Skills and presence of Mind.

3.Good Problem solving and Reasoning skills.

4. Multi-Tasking and Time Management skills.

Reach out to 9398951*** or Email to CS*******3@Te*********a.com.

(Note applicant has to match the above criteria to apply for the mentioned role*)

Sumith Chawan
RMG -Tech Mahindra Hyderabad

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Back Office/Web/Transaction Processing
Role: Back Office/Web/Transaction Processing
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required

Contact Details:

Company: Tech Mahindra
Address: Bahadurpally Tech Mahindra
Location(s): Hyderabad

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Keyskills:   French German