Software Support Engineer - Pune - Amdocs

You will provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure the product/solution performs within optimal design specifications.

You will investigate, debug and reproduce issues, provide fixes and workarounds and verify changes to ensure continued operability of the software solution.
You will demonstrate continuous improvements and increased efficiency to the software or business processes utilizing Software Engineering tools, innovative techniques and the reuse of existing solutions.

You will contribute to meeting the SLAs and KPIs as applicable for the account and unit - for example, responsiveness, resolution, software quality, etc.
You will communicate with internal/external customers to enhance the understanding of customer problems, and verify that an appropriate resolution has been applied.

S/W support Engineer

Total Experience- 3 to 5 years
Skill set : Unix , SQL , Basic Java , enthusiastic and flexible
Support : 18x7 (on call on weekends on rotation basis) , require flexible person in case of emergency off hour support.
JD : Work on OMS order fallouts
1. Analyze the order fallouts
2. Write M&P for the order fallout handling
3. Create WA for the order fallouts in co-ordination with Dev teams.
4. Build automations (using Shell Script , Jesi Tool) for Order fallout handling and other reporting requirements
5. Co-ordinate with multiple stake holders for E2E order flow completion (front end and Backend)
6. Raise incidents/Defects on Dev teams and follow up with relevant teams for permanent fix , in parallel work on investigating WA for the same.
7. Brainstorm with team and work on innovative ways of handling BAU tasks.