Hiring for Technical Support_Voice_Night Shifts
- CIK Telecom India
- 0 - 4 Years
- Noida, Gurugram
- 4 years ago
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Job Description
Dear Candidate,Build your career with the greatest brand!!!
We hiring for Graduates, fresher or experienced candidates with Excellent Communication skills for the Voice process for Gurgaon Location.
Designation: Technical Support Associate -Voice
CIK Telecom India Pvt. Ltd.
CIK Telecom was founded in 2003 in Toronto, Canada, emerging from the advanced technologies and research from Onet System Inc., a leading consulting company in Canada specializing in telecommunications. CIK employs more than 300 staff with offices located in Canada, United States, China, Vietnam, India, and Morocco. We have local support centers in each of the major cities in Canada. CIK is registered as a licensed carrier with the CRTC (Canadian Radio-Television and Telecommunications Commission) since 2003.
Roles & Responsibilities:
Deliver service and support to end-users using and operating automated call distribution phone software.
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
Gather customers information and determine the issue by evaluating and analyzing the symptoms;
Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sip configuration;
Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic troubleshooting, and more;
Need to know only basic troubleshooting of Domestic routers, Mac ID, and windows.
Knowledge about DNS, Basic network troubleshooting
Research required information using available resources;
Follow standard processes and procedures;
Offer alternative solutions where appropriate with the objective of retaining customers
Organize ideas and communicate oral messages appropriate to listeners and situations;
Follow up and make scheduled callbacks to customers where necessary;
Stay current with system information, changes, and updates.
Senior Technical Support Representative (Internet Connectivity)
For Level 1.2 Technicians:
Diploma or Bachelor Degree, and Major is related to Computer science or Networking.
Understanding the DSL Technology and familiar with Modem/Router connections.
Ability to read/speak/write English fluently and no accent issues for communication.
Ability to communicate clearly and professionally, both verbally and in writing.
Ability to use the basic DOS Command for network troubleshooting.
Ability to empathize and professionally troubleshoot and resolve customers issues.
Fast learner and always willing to follow up on the request from Management.
Backgrounds of networking troubleshoot.
Working experience of Networking/VOIP service/IPTV.
Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and configuration.
Optional:
Technical Engineer/Senior Level Technician of Network system/popular VOIP System Such as: Avaya Phone System or Jadoo TV System support.
Certificate of: CCNA or CCNP.
Requirements:
*Candidate should be flexible for 24*7.
*Knowledge about the principles of customer handling.
*Proper phone etiquette.
*Ability to speak and write clearly and accurately.
*Strong communication skills.
*Proficiency in typing speed and grammar.
*Position requires the use of headset and candidates should be open for the same.
Shift Timings: 5:30pm to 2:30am, 09:30pm to 6:30am & 2:30am to 11:30am.
Working Days- 5 days
Co. Website https://www.ciktel.com/AboutUs/Career
Interested candidates can send their resumes on [Confidential Information].
Both Ways Cab Facility
Need to be from the respective hiring zones to avail cab facility.
Location- Chandigarh Panchkula
Employement Category:
Employement Type: Full timeIndustry: ITES
Functional Area: Customer Service
Role Category: Technical Support Executive ( voice)
Role/Responsibilies: Hiring for Technical Support_Voice_Night Shifts
Contact Details:
Company: CIK Telecom IndiaLocation(s): Noida, Gurugram
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CIK Telecom India
CIK Telecom was founded in 2003 in Toronto, Canada, emerging from the advanced technologies and research from Onet System Inc., a leading consulting company in Canada specializing in telecommunications. CIK employs more than 300 staff with offices located in Canada, United States, China, Vietnam, In...
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