Job Opportunity For IT Service Desk / Help
- Collabera Technologies
- 0 - 5 years
- Chennai
- 4 years ago
- Email to a friend
- Report this job
Job Description
Hi,
Hope this message finds you well!
This is Bansal Patel from Collabera and I am writing to you regarding an excellent job opportunity that I have with one of Collabera's premier clients
We have below position on Collabera Payroll.
Position Details:
Employer: Collabera Technologies Pvt Ltd (will deploy with one of our client)
Job Title / Skill : IT Service Desk / Help Desk / Technical Support / Customer Support (6 months +)
Mode of Interview: Microsoft Team Meeting (video ) (Should have own Laptop)
Interview: On Prior Intimation in weekdays only (Monday to Saturday)
Work Location : Chennai / Noida only
Can join in : Immediate to 30 days
Experience : 6 months + (Required all the documents of the Education like, Mark sheet, Provisional Certificate / Degree Certificate , Aadhar card, etc)
Maximum Offer Package : 2.50 to 3.40 Lpa (Depending on Current CTC and client interview)
Interview type : Microsoft Team Meeting / Video (Should have own Laptop.)
Job Description:
Job Title / Skill : IT Service Desk / Help Desk / Technical Support / Customer support - (24*7 support) should be ready to work in all shift
Basic Requirements:
1. Comfortable for VOICE SUPPORT
2. Comfortable for TP mode
3. Own laptop good internet connectivity
4. Webex downloaded
5. Should have Govt ID Proof with him during second round which is video round
Timings of Interview-11:00 am to 7:00 pm
Skill Required:
Responsibilities:-
- Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users(Should have own Laptop.)
- Route problems to internal IT support staff.- -
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
- Administer and provide User account provisioning.- -
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
- Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.- -
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
- Perform user account management activities- - -
- Escalate complex problem to appropriate support specialists- -
- Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)-
- Troubleshoot client software and basic network connectivity problems- -
- Identify, evaluate and prioritize customer problems and complaints- -
- May train users and operators on a limited basis and/or may write training procedures-
- Participate in on-going training and departmental development- -
- Routine maintenance updates with other IT staff and business units- -
- Provide all required documentation including standards, configurations and diagrams-
- Provide knowledge transfer of EUC operations- -
Technical Requirements- - -
- Phone support experience necessary.- - -
- Technical helpdesk or technical call center experience is necessary.- -
- Disciplined, systematic problem solving skills required.- -
- Hands-on work experience with the following: - -
- Windows Operating systems- - -
- Clients: Windows10. Knowledge on MAC (Good to have)- -
- Experience and knowledge of supporting google suite like Gdrive, Gmeet, Gmail etc. -
- ITSM ticketing tools such as Remedy, HP Service Center, Service Now- -
- User account creation for Active Directory, Exchange Mailboxes, Distribution lists-
- Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
- Knowledge of Clinical apps like Cerner, All Scripts, "eHR"- -
- Internet browsers (e.g. Explorer, Chrome, Firefox), - -
- VPN and remote dial-in users- - -
- Support for laptop, desktops, and printers- - -
- Smartphone Support - Iphone and Andriod- - -
- Others: Adobe Acrobat and other common desktop applications like Winzip, etc-
Soft Skills- - -
- Can fluently communicate, read, and write in English to a minimum standard of C1 (Effective operational proficiency or advanced) based on Common European Framework of Reference for Languages;
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Should have a great customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
Other Skills / Experience- - -
- Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.
- Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
- Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
- Ability to learn new information quickly and the willingness to do so at all times.-
- Ability to work flexible hours from time to time to cover for other help desk staff and to be on call via pager during the week.
- Customer Focus
- Teamwork
- Technical Expertise
- Interpersonal Effectiveness
- Concern for Order and Quality
Since this is an urgent business requirement, Id appreciate a prompt response on this. Also I would appreciate if you can pass on this information to your friends or colleagues who are looking for change at this time.
Should you have any questions, feel free to call me on 9737492*** or Email me on Ba*********l@co******a.com
A referral of your friends or colleagues is the best compliment I can receive.
If you are interested Please share your resume along with below Information
- Full Name:
- Contact No:
- E-Mail id:
- Primary Skill:
- Company Name (Payroll) :
- Experience:
- Current Location:
- Preferred Location:
- Highest Qualification (Degree- Passing year and Percentage score)
- 12th Standard (Degree- Passing year and Percentage score)
- 10th Standard (Degree- Passing year and Percentage score)
- Date of Birth:
- Current CTC
- Expected CTC:
- Can join:
- Date of birth:
- Aadhar Card Number:
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Contract
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: Collabera Technologies Private LimitedAddress: 1,3rd Floor,Collabera house,Nxt to Satyanarayan Pa, rty Plot,Gotri, , VADODARA, Gujarat, India
Location(s): Chennai
Keyskills: Customer Support IT Helpdesk IT Service Desk Remote Support Onsite Support DCS Operation Analysis Technical Support Remote Infrastructure DCOPS
Collabera Technologies
About Collabera:Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees. Our client-centric model provides focus, commitment and a dedicated team to help our ...
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