Hiring For Technical Support (Voice Process)
- Telligent Support Llp
- 1 - 6 years
- Bengaluru
- 4 years ago
- Email to a friend
- Report this job
Job Description
Dear Candidate,
Telligent is hiring for Techincal/Customer support Voice process.
If you are intrested to take up this opportunity share your cv with ga********a@te****r.com
Job Description Voice:
- Provide customer support and resolve customer queries via phone and email.
- Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
- Research, Diagnose, troubleshoot and identify solutions to resolve customer issues.
- Candidate should be flexible to work in 24*7 environments (US Shift).
Customer- Key Qualifications & Skills Required
- Minimum of 6months of experience with Customer Support Experience in an International Voice Process (no blended profile)
- The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
- Should be quick learner and self-motivated.
Technical- Key Qualifications & Skills Required
- Troubleshoot customers software application and/or hardware support, configuration and utilization guidance by email/telephone, remote access and diagnostics
- Resolve Hardware, Software Technical, troubleshoot Laptop Desktop, Networking
- Troubleshooting network problems like network errors, connectivity issues.
- Assembling, installing and troubleshooting computer hardware.
- Installing, troubleshooting & maintaining of operating system, Laptops and notebooks
- Installing and managing Applications on Remote.
- Troubleshooting Internet Problems Both Internet, Intra-Net & VPN.
- Managing customer expectations regarding estimated response times
Core Competencies
- Pleasant, professional and courteous personality.
- Excellent Problem Solving and Customer Service Skills
- Ability to think creatively and should have positive attitude.
- Strong analytical & Interpersonal skills
Benefits
- Best in the industry pay
- Performance based incentives
- Incredible growth opportunities from internal IJPs
- Regular Rewards and Recognition Program
- Monthly Employee Engagement Activities
- Free unlimited meals
- Free transportation (both ways) for maximum ease
- Provide Escort service for women taking Company cab post 9pm
- Housing conveyance allowance
- Medical Insurance
Perks and Benefits
Free Transport & Free Food , Attractive Incentives , Relocation allowance.
We hire smart and inTelligent people who can dive deep so were more interested in the areas that you do know instead of those you haven't been exposed to yet.
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Graduation Not RequiredPost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required
Contact Details:
Company: Telligent Support LlpAddress: https://www.telligent.in/
Location(s): Bengaluru
Keyskills: Customer Service Customer Support Spoken English Networking US Shift Technical Support Computer Hardware Troubleshooting Customer Satisfaction Hardware Support International Voice Process
Telligent Support Llp
Telligent Support has been pioneers in gaming and consumer electronics industry with vast experience in providing business process outsourcing solutions and services to global customers. We ensure we take care of our employees and are treated with the highest standards as we believe ?Happy Employees...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in