Hiring For Customer & Technical Support
- Infosys
- 2 - 6 years
- Bengaluru
- 4 years ago
- Email to a friend
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Job Description
INFOSYS BPM Ltd. Hiring for International Voice Process - Technical Support & Customer Support, Bangalore
As a precautionary measure for COVID-19, we encourage you to attend interview through Telephonic / Skype / WebEx, Video call. Along with CV, kindly share your contact details, Skype ID and availability for interview.
Job Description: Technical Support
Job Location: Bangalore
Qualification: Any Graduate with no backlogs
Shifts: Flexible for 24/7 shifts
Experience: 2 to 6 Yrs.
Roles & Responsibilities:
- Ensure proper delivery, upgrades/upsells and adoption of products and services.
- Identify opportunities for upselling and cross selling Client cloud collaboration products and services.
- Discover use cases, uncover customer needs and drive increased adoption.
- Collaborate internally with Sales & broader cross functional groups to drive continuous improvement in providing a superior customer experience.
- Establish a common understanding with the customer for the ROI they are receiving from Client Solutions via the product chain.
- Leverage the acquired knowledge of the customer to ensure Client enables the customer to achieve their Business Outcomes through onboarding, adoption, expansion and renewal.
- Participate in campaigns, projects, and initiatives to insure successful implementation.
- Assist customers in resolving any issues relating to account/site configuration changes. Have knowledge on contracts and renewal cycle.
- Contributes information to market strategy by monitoring competitive products and reactions from accounts.
- Assist business in working with customers by introducing new products and services available against the current portfolio.
- Effectively articulate necessary technical vs non-technical information to customers in a simple and concise manner.
- Facilitate sales process by scheduling appointments, making initial presentation, understanding account requirements & provide demo.
- Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents.
- Must meet or exceed individual performance goals and metrics focused on providing superior customer support.
Profile Requirements:
The successful candidate will have a material impact on how our customers value their investment with Client by leveraging their investment to achieve their business outcomes. The successful candidate will be responsible for continuous improvement of processes, while identifying key adoption triggers and call to actions or plays.
- Should be aware of latest technology in mobile and computing world. Should also be aware of the latest operating systems, browsers, software, etc.
- Education or equivalent to 15 years of formal education.
- Previous Customer Success (or strategic customer service) experience in SaaS based profile.
- Strategic thinker, account management, forward looking approach with strong commitment to customer success
- Laser focus on reducing churn, increased product usage & adoption.
- Strong communication, consultative, influence and presentation skills.
- Focused attention to detail allowing for delivery of high quality end user experiences.
- Proven team player and ability to orchestrate value in coordination with peers and cross functional team.
- Willingness to learn, adapt and drive change within the team.
- Comfortable working in a fast paced, dynamic environment & shifts/weekends to meet evolving business requirements
- International voice process experience is must.
Job Description: Customer Support
Job Location: Bangalore
Qualification: Any Graduate with no backlogs
Shifts: Flexible for 24/7 shifts
Experience: 2 to 6 Yrs.
Roles & Responsibilities:
- Manage large amounts of incoming and outgoing calls
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Should be ok to work in 24X7 environment and night shifts.
- Should be ready to work in a target oriented portfolio
Skills:
- Proven customer support experience or experience as a client service representative
- Excellent communications skills
- Ability to listen and active problem solving skills
- Good interpersonal skills
- Ability to handle pressure
- Ability to multi-task, prioritize, and manage time effectively
If interested, kindly share your updated resume along with below details to he****a@in****s.com
Full Name:
Total Experience:
Relevant Experience:
Comfortable for 24*7 shift:
Current CTC:
Expected CTC:
Notice Period:
Current Location:
Re-location to Bangalore (if-any):
Regards,
Sneha B
Talent Acquisition | INFY HR
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required
Contact Details:
Company: InfosysAddress: BANGALORE
Location(s): Bengaluru
Keyskills: Inbound Calls International Technical Support International Voice Process Customer Service Customer Support International Call Center Technical Support Calling Voice Support Outbound Calling
Infosys
Founded in 1976, HCL Infosystems Ltd has established itself as Indias premier hardware, services and ICT systems integration company offering a wide spectrum of products which include - Computing, Storage, Networking, Security, Telecom, Imaging and Retail. Over the years, we have developed specializ...
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