Technical support associate / Executive @ Black White

Job Description

Dear Candidate,

Greeting from Black and White Business Solutions Pvt Ltd..!!

Huge Openings with TOP BPO Multinational Companies for Technical Support Associate / Service Desk / IT Help Desk

ONE DAY INTERVIEW PROCESS - PLEASE CARRY ALL THE DOCUMENTS TO COLLECT OFFER ON SAME DAY.

WORK FROM HOME / WORK FROM OFFICE - SHOULD BE FLEXIBE FOR BOTH. - LAPTOP AND BROADBAND WILL BE GIVEN FROM COMPANY.

INTERENATIONAL PROCESS - Sr. TECHNICAL SUPPORT ASSOCIATE SR. CUSTOMER SUPPORT ASSOCIATE.

Contact Person : HR Priya @ 9900037***

Email -id : hr***7@bl*******e.in

*Telecom / Mobility process

B.E/B.Tech / B.Sc / BCA / BBA /MCA /MTech / Diploma Freshers / Experience can appear for Multiple MNC BPO's , Free placement @ Black and White Business Solutions Pvt Ltd

Technical Support : Voice / Semi Voice / Non Voice Process

• Technical Trouble Shooting
• Hardware and Networking
• IT Help Desk
• Desktop Support
• Technical Chat / Email Support
• IT Trouble Shooting

Technical Skills :

Trouble shooting/Command for IP Adress/RAM/ROM/Networking - LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office 365 /Control panel/ internet setting/Active directory/Hardware /installation/ Microsoft/ Mac /Apple

Designation :

Technical Support Analyst / Associate / Sr. Associate / Service Desk / IT Help Desk / Process Associate / Sr.Process Associate

Roles :

• Handle technical support questions via our ticketing system.
• Help customers set up their website Help transfer customer accounts from other providers.
• Help customers with script and software upgrades Help and repair infected and compromised accounts.
• Handle server monitoring tickets and repair systems in
• event of failures. Help build and configure new servers
• Keep track of request and make sure they are implemented as planned
• Participate in incident handling concerning technical issues / server issues through chat support
• Microsoft environment knowledge
• Have some level of technical understanding of the products building up a desktop service
• Domain, Hosting management, Server Management- disk space, server usage management, backups, configuration, renewals, L1 Tech support
• Basic Troubleshooting, Monitoring, Backup
• Doing Email configuration-Outlook

Skills Required :

• Should be flexible with rotational Shifts
• Graduates / PUC / Diploma fresher or Experience can apply

Benefits :

• Day / Rotational Shifts
• Salary - upto 4.5lpa
• Unlimited incentive Structure
• No registration Fees(Free placement).

For more please quires

Contact :

Contact Person : HR Priya @ 9900037***

Email -id : hr***7@bl*******e.in

Documents Required :

Fresher :

• 10th / 12th / Graduation all semester Marks card
• Aadhar Card ID proof
• Pan Card ID

Experience :

• Previous Companies Offer letter / relieving letter / one month pay slips
• 10th / 12th / Graduation all semester Marks card
• Aadhar Card ID proof
• Pan Card ID

*************PLEASE DO REFER YOUR FRIENDS*************

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Freshers

Education

Under Graduation: Graduation Not Required, Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Black and White Business Solutions Pvt Ltd
Address: Black and white business solutions Pvt Ltd, #721, 2nd Floor, CMH road,, Indiranagar, Bangalore, BANGALORE, Karnataka - 560038,India
Location(s): Bengaluru
Website: http://blackwhite.in

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Keyskills:   day shift Tech Support technical support associate bpo voice international bpo technical support engineer Customer Associate call center technical support Customer Support senior customer support executive Back Office Technical chat bpo process