Software Support Engineer - Pune - Amdocs

• Resolve problems reported by customers by analyzing, simulating and fixing them.
• Track reported problems through the problem tracking system and generate the necessary reports, root cause analysis, etc.
• Interface with customers to resolve customer reported problems/bugs remotely and when required, at the customer site.
• Take handover and carry out effective transition of projects from implementation to support
• Proactively work to take new products into support and facilitate rapid engagement of support business
• Involved in the support framework development to enhance the support function and utilization of available resources to enhance the value customers get from our products and solutions
• Proactively look for opportunities to help customer utilize the features of the products
• Available to support customers on a 24/7/365 basis when the situation demands
• Readiness to take up new challenges as and when they come.

Requirements:

1. Great communication skills, both written and verbal

2. Strong technical knowledge of programming language (pl/Sql, RDBMS, Unix, Shell Scripting)

3. Good logical and problem-solving skills